Returns & Exchanges

Crystal‑clear policy, neon‑smooth experience.

Eligibility

  • Return & exchange within 30 days of delivery (dated proof required).
  • Item must be brand new: unworn, unsized, unaltered, with all factory plastics, tags, box, sleeve, manuals, and accessories.
  • Any signs of wear, resizing, bracelet link removal, scratches, or missing components may void eligibility.
  • Limited editions and final sale items are not eligible unless defective on arrival.

How to Start a Return/Exchange

  1. Request — Click Start a Return and provide your order number & reason.
  2. Approval — We’ll review within 1–2 business days and email your next steps.
  3. Ship — Use provided label (if eligible) or ship insured with tracking.
  4. Inspect — Our technicians verify condition and completeness.
  5. Resolve — Refund or exchange per your request.

Quick Links

Need help? Chat or email us. We respond quickly.

Packaging & Condition

  • Use a rigid box with sufficient padding. Do not ship the manufacturer box alone.
  • Seal all sides with strong tape; remove old labels/barcodes if reusing boxes.
  • Include all items: sleeve, inner box, manuals, warranty card, links, tags, plastics.
  • Insure for full value and share the tracking number with us.

Refund & Exchange Timeline

Refunds are issued to the original payment method after inspection (banks post in 3–5 business days).

Exchanges ship once the original item passes inspection and any balance is settled.

  • Return approved: 1–2 business days
  • Transit back to us: 2–5 business days
  • Inspection: 1–3 business days
  • Refund posting: 3–5 business days

Exceptions

  • International orders: duties/taxes are non-refundable. Return shipping is the customer’s responsibility.
  • Any missing accessories, resized bracelets, or signs of wear may lead to a restocking adjustment or denial.
  • Defect on arrival? Contact us within 48 hours with photos/video for a priority resolution.

Contact & Secure Returns Form

If you need to initiate a return or receive the secure return address, please submit the form below.

Return address will be sent after verification for security reasons.